Shipping policy
At Axil Event Decor, we know event timelines don't wait — so we don't either. Orders are processed and shipped fast so your decor arrives ready for the big day.
Processing Time
- Orders are processed and shipped within 1–2 business days — and often the same day when placed before our daily carrier cutoff.
- Orders placed on weekends or holidays are processed the next business day.
- During peak seasons or promotional periods, processing may take slightly longer. We'll notify you if there's a delay with your order.
Domestic Shipping (United States)
- Shipping costs are calculated at checkout based on order size, weight, and destination.
- Once shipped, delivery times depend on the carrier and your location. You'll receive a confirmation email with tracking information as soon as your order ships.
- Delivery dates are estimates and are not guaranteed. We are not responsible for carrier delays.
International Shipping
- We ship to select international destinations. Available countries, shipping rates, and estimated delivery times are shown at checkout based on your address.
- Applicable duties, import taxes, and fees are calculated and collected at checkout where available, so there are no surprise charges at delivery.
- International delivery times vary by destination and customs processing. Tracking information is emailed when your order ships.
- Please ensure your shipping address is complete and accurate — we are unable to reroute international shipments once they are in transit.
Local Pickup
- Prefer to skip shipping? Local pickup is available at our showroom: 1105 Route 36, Hazlet, NJ 07730. Select "Pickup" at checkout and we'll email you when your order is ready — often the same day.
Large & Wholesale Orders
- Bulk and wholesale orders may require additional processing time. Our team will contact you with a timeline after your order is placed.
Damaged or Missing Items
- If your order arrives damaged or incomplete, contact us within 48 hours of delivery with photos at info@axileventdecor.com or +1 848-997-8558, and we'll make it right per our Refund Policy.